Our support team is available 24/7 to ensure your AI infrastructure runs smoothly. Here's what you can expect.
| Feature | Startup | Pro | Enterprise |
|---|---|---|---|
| Email Support | |||
| Chat Support | |||
| Phone Support | — | — | |
| Dedicated SRE | — | — | |
| Response SLA (Critical) | 1 hour | 30 min | 15 min |
24/7 Coverage: Our engineering team provides round-the-clock pager‑duty coverage for critical issues. We never sleep.
If your issue is not resolved within the SLA, you can escalate as follows:
